A tech support technician passionate about
technology and problem-solving.
A tech support technician passionate about technology and problem-solving.
With several years of experience, I have had the opportunity to work for prestigious companies such as McDonald’s France and Dassault, where I have developed strong skills in user assistance, incident management, and preventive maintenance. On this site, you will discover my professional achievements, my Linux projects, and you will get a glimpse of my ability to configure and secure web servers, develop security monitoring tools, and implement secure VPN servers. Dive into my world and discover how I can add value to your business or project!
Support Technician, McDonald’s France (October 2022 – Present)
– User assistance
– Troubleshooting and problem resolution
– Installation and configuration
– Preventive maintenance
– Assistance with the use of internal applications at McDonald’s France
– Incident management: ServiceNow ticketing tool
Support Technician, Dassault (October 2020 – June 2022)
– Handling of incidents/requests via self-service
– Handling of calls (bilingual French – English)
– Account unlocking
– Password reset
– Access rights verification
– Workstation migration
– Documentation writing
– User assistance (Windows/Mac OS system, Office suite, Zoom, Skype…)
– User reception & interventions at the IT Kiosk
– SLA compliance
– User support
Workplace Consultant, Computacenter Roissy (January 2020 – August 2020)
– Level 2 Technical Support
– Account and authorization management
– Collaboration with higher-level teams
– Use of ServiceNow ticketing tools
– Creation of a virtual environment for the development of future Intel vPro deployment technology
Beyond my technical expertise, I am a "sociable geek" who combines professional competence with an engaging personality. My straightforward and professional approach aims to provide effective IT solutions while maintaining transparent communication.If you are seeking a serious and competent professional to strengthen your IT team, I am ready to contribute. Feel free to explore my portfolio further to delve into the details of my skills and achievements.
